A total 2494 complaints have been registered against the e-commerce websites in India during the last three years in Consumer forum. Among the complaints received, Bookmyoffers.com has the highest number of complaints - 520 followed by Snapdeal - 209, eBay - 175, Flipkart - 157. Interestingly, apparel sites Myntra and Jabong received the lowest number of complaints.
Organization
|
2014-15
|
2015-16
|
2016-17 (upto Dec)
|
Total
|
Bookmyoffer.com
|
0
|
71
|
449
|
520
|
Snapdeal.com
|
37
|
52
|
120
|
209
|
e BAY
|
10
|
30
|
135
|
175
|
Flipkart.com
|
25
|
40
|
92
|
157
|
Whaaky.com
|
36
|
35
|
79
|
150
|
Askmebazar.com
|
27
|
116
|
6
|
149
|
Shopclues.com
|
46
|
55
|
47
|
148
|
Amazon.in
|
7
|
15
|
114
|
136
|
Paytm.com
|
13
|
31
|
46
|
90
|
HOME SHOP18
|
40
|
15
|
15
|
70
|
Naaptol.com
|
15
|
10
|
13
|
38
|
Shop CJ Network India Pvt. Ltd
|
16
|
4
|
10
|
30
|
Myntra.com
|
9
|
9
|
2
|
20
|
Jabong.com
|
1
|
2
|
15
|
18
|
Other - Ecommerce
|
136
|
205
|
243
|
584
|
Total
|
418
|
690
|
1386
|
2494
|
The Consumer Protection Act, 1986 has been enacted to better protect the interests of the consumers. The provisions of the Consumer Protection Act, 1986, covers all goods and services and all modes of the transaction including e-commerce. A consumer can file a complaint relating to e-commerce transactions in the appropriate Consumer Forum established under the provisions of the Consumer Protection Act. There is no proposal to bring in a separate legislation for e-commerce platforms.
Under the provisions of the Consumer Protection Act, 1986 a consumer can file a complaint in the appropriate Consumer Forum. However, before approaching a Consumer Forum there is a mechanism for alternate dispute resolution through the National Consumer Helpline (1800-11-4000 and short code 14404) at New Delhi and Online Consumer Mediation Centre in the National Law School India University Bengaluru.
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